Teams Calling | Unified Communications as a Service (UCaaS)

Teams Calling as a Service

If you're reading this, it's pretty likely that you're using (or have used) Microsoft Teams. Besides having to tell our colleagues they're on mute 87 times a day, Teams is a great collaboration tool. But it can get even better when you add Teams Calling.

Why would you continue paying for a PBX system, SIP trunks, and call charges, when you can run your calling out of Teams? With Teams Calling, you can eliminate these costs and time spent managing on-premise hardware, and move all collaboration and communication into one easy-to-use application.

Dial direct from Teams, access your voicemails, look up contacts, integrate with your CRM, and establish call queues, hunt groups and a contact centre IVR. Enabl's Teams Calling as a Service will give you a wholly unified communications solution that gives your end-users the ease of use, reliability and flexibility they need to communicate and collaborate.

Enabl's Teams Calling solution blends the ease-of-use of Microsoft Teams with the power of Cisco Broadworks to deliver more power features that aren't included in Teams natively.

While Teams includes all the necessary features for a business looking for a simple calling solution, the combination with Broadworks enables enhanced features:

Call recording
Call centre queues
Auto attendant (IVR)
CRM integration
Redundancy Instant ability to swap

This enhanced Teams Calling offering delivers redundancy in case of an outage, giving you the ability to swap to Webex and continue calling within minutes.

Easy-to-use interface
Call, chat and collaborate out of the familiar and simple Microsoft Teams application.
Call Recording
Record calls for quality assurance and training. Store recordings in an encrypted and compliant cloud database.
Call Queues & Hunt Groups
Set up call queues and hunt groups to manage inbound calls with ease and distribute workload between your team.
Interactive Voice Response (IVR)
Direct customers to the right team. Keep them up-to-date with wait time announcements.
Web Receptionist Console
Enable your reception to see real-time presence of users and direct calls with a single click.

Communicate and collaborate from a single app

Calls, meetings, chat. Manage all internal and external communication from Microsoft Teams.

Ditch onsite hardware, move to the cloud

No more expensive onsite hardware for IT to manage. Leverage the cloud and support a hybrid work experience.

Customisable and Scalable

Customise a solution that fits your end-user needs for the lowest cost. Scale up and down as your business changes.

Support & Redundancy

Resolve issues with a dedicated helpdesk and technical team. Access a backup system in case of outage.

Everything you need

Recording, IVR, reporting, CRM integration. Deliver an enhanced customer experience.

Simple monthly subscription

No upfront hardware costs. No minimum term. Transparent billing and a range of pricing models that deliver savings.

In 2020, the way we work changed forever. In 2019, only 8% of Australian employees worked from home. In 2022, only 23% of Australian office workers are back in the office full-time, with the remaining 77% working remotely or on a hybrid work setup.

With the rapid shift to work from home, many businesses rushed to implement new systems for communication and collaboration that would allow staff to continue working. Unfortunately, this rush may have led to deploying systems that fall short in the long term.

With Teams Calling, your calling, chat and meeting solutions can be combined into one application that delivers a greater level of security and user experience for your team. Your IT team will have fewer systems to manage and your end-users will have fewer applications that they need to learn, improving adoption and utilisation.

Collaborative work - time spend on email, IM, phone and video calls - now takes up nearly 85% of employees' work week. With so much time spend communicating and collaborating, you don't want your team wasting time learning and switching between multiple applications.

Communicate from a single application

Enable end-users to meet, call and message all from a single application. Microsoft Teams is transformed into a central hub for communication with customers and colleagues.

Consistent experience from everywhere

Whether your end-users are in the office, at home, or on the road, Teams Calling will deliver a uniform experience wherever they are.

Reduce training demands

The more systems and applications your staff have, the more difficult training and adoption become. With most of your staff very familiar with Teams, you'll have less training to run and your IT team will have fewer support requests to resolve.

Focus on customer experience

With a single place for communication and smart features like CRM integration, your team will spend less time between different applications and more time on giving your customers the best possible experience.

Without up-to-date customer data, you can't deliver the best possible customer experience. And if your systems don't talk to each other, your employees have to spend their time double entering data and switching back and forth between apps, instead of focussing solely on the customer experience.

With Enabl's Teams Calling as a Service, you have the option to integrate your Teams Calling into your CRM or ERP system.

Know who's calling - identify who is calling you at a glance and direct calls with ease.
Dial out rapidly - search for customers by name or company to speed up outbound calls
Log calls with ease - automatically log call activities against your customer records for up-to-date customer data.

When you're managing multiple call queues and dozens of agents, the customer experience depends on setting up a call centre solution that lets you handle large volumes of calls with ease.

Direct calls

Get customers from dial to person as quickly as possible with auto-attendant directing customers to call queues based on selection, time of day, and agent availability.

Keep customers on the line

Stop diallers from dropping off due to frustration with wait time notifications, and customisable announcements and on hold messages.

Ensure agent availability

View presence and call statistics in real-time to keep your team performing and your customers happy. Ensure

Measure and improve performance

Review your business performance at a high-level or drill down into agent performance with detailed call analytics. Spot issues before they become widespread and resolve them quickly.

Transform Microsoft Teams into a unified communications solution with Teams Calling as a Service

Teams Calling as a Service

Broadworks transforms Teams into a fully-fledged unified communications solution

Key features of Teams Calling

Use your existing hardware